Refund policy

Under the Australian Consumer Law, you are not entitled to return a product if there is no breach of a consumer guarantee, for example, if you:

• changed your mind
• ordered the wrong product
• found the product cheaper elsewhere
• were aware of the relevant fault before buying the product, such as if the fault was written on the tag, or indicated in the photos or item description online
• damaged the product by misusing it – for example, you dropped your mobile phone in water
• used the product for a very long time and the problem is as a result of usual wear and tear.

In some of these situations, the seller may choose to provide a remedy. They may have their own in-store refund policy – if so the seller must comply with the terms of this policy.

You also may not be able to return a product if you do not have a receipt or other proof of purchase. 

If a product is faulty and doesn't meet consumer guarantees, you are entitled to a repair, replacement or refund.